In line with national policy concerning the coronavirus, museum Panorama Mesdag is closed to the public until and including 1 June 2020.

FREQUENTLY ASKED QUESTIONS

Entrance tickets

Is museum Panorama Mesdag open?
In line with national policy concerning the coronavirus, museum Panorama Mesdag will be closed to the public until the 1st of June 2020.

When will museum Panorama Mesdag re-open?
This national policy is currently planned to remain in force until the 1st of June 2020.

Will the exhibition CANDID take place?
Yes, it will. Only not as scheduled. At the moment, we look into the options for rescheduling.

Wil I be refunded for an online pre-booked ticket for entrance to the museum in the period 13 March to 6 April?
We are offering everyone with a pre-booked ticket for this period the opportunity to visit the museum on another day in 2020. We will contact you directly. Due to the amount of cancelled activities, please allow us some time.

Will activities such as lectures, guided tours and workshops still go ahead?
All activities are cancelled until the 1st of June 2020.

Can my event in museum Panorama Mesdag continue?
All external event are cancelled as well until the 1st of June 2020. We will contact you directly to discuss the details of rebooking or annulling. Due to the amount of cancelled activities, please allow us some time. For urgent questions, please contact us by sending an email to info@panorama-mesdag.nl.

I bought an entrance ticket from a travel agent or reseller. If I cancel will I be refunded?
If you booked through a travel agent or reseller, we advise you to contact the travel agent or reseller concerned.

Can I buy tickets online for a visit after the 1st of June 2020?
No, at this moment it is not possible to buy online tickets.

Is the museum café staying open?
No, the museum café is closed until the 1st of June 2020.

Is de museum shop open?
No, the museum café is closed until the 1st of June 2020.

Group tickets

We bought tickets as a group, can we rebook or will we be refunded?
You can rebook your tickets for another time during the day free of charge. To rebook, please contact us by sending an email to info@panorama-mesdag.nl.

Schools

We booked a school visit and we want to cancel. Will we be refunded?
All school visits are cancelled until the 1st of June 2020. Schools will receive more information about their booking as soon as possible. For urgent questions, please contact us by sending an email to info@panorama-mesdag.nl.

If you have questions other questions, please send them in an email to info@panorama-mesdag.nl