How can I get access to the museum?
Access is only possible if you buy your ticket online. Online tickets are available on the website. We will use time slots in order to optimise safe access to our visitors.
Can I visit the museum spontaneously and buy a ticket at the front desk?
Unfortunately, we cannot accept unscheduled visits for the time being. Access to the museum is only possible by means of an online ticket purchased in advance.
Do you have to wear a face mask when you visit the museum?
Yes, from December 1, you are obliged to wear a mouth mask in the museum. This also applies to museum staff members.
Can I visit the museum when I have symptoms of a cold?
In accordance with national measures you are expected to stay at home when you suffer from symptoms of a cold or have a fever. We will gladly receive you as soon as you have no symptoms anymore. The same rules apply to the museum staff members.
We aim for higher hygiene levels in order to allow safe museum visits. During opening hours, contact items and surfaces touched by people will be cleaned more often. This includes door handles, taps, lockers, payment terminals, and toilets. Disinfectant hand gel is available on various sites in the museum. Besides, we provide protective disposable gloves to visitors and museum staff members. These facilities are available at the front desk.
Is it possible to pay in cash?
We kindly request everyone to pay contactless for hygiene reasons. Cash payments are not possible for the time being in the interest of safety for all those concerned.